Brand Reinvention

A beacon of reference in the Private Dental Practice Sector

The Brief

For Dr Mike Chanoch, a third-generation dentist, the advent of the Covid -19 Pandemic highlight challenges with his dental practice. He felt he was at a crossroad. He lacked clarity around its future and he was no longer excited or passionate about his business.

Dean proposed a process that looked at his motivation for starting his business, what personal challenges he currently faced, what his goals and aspirations were, and how he saw his retirement. He then outlined how Kickr would help reignite his passion for the business, define a path that fed his ambitions sustainably, which laid a foundation for his retirement.

Tactics Applied On This Project

We conducted our three phase Infinite Tactics Process consisting of:

  • Conducting a situational analysis
  • A vision determination exercise
  • A brand redefinition process
  • A business strategy development
  • Developing and designing a brand image
  • Defining analytics to track ROI
  • Defining communication strategy and content
  • Defining and executing innovative, proactive tactics

The Outcome

  • Restructured the business leading to an immediate £60 000 saving in operational costs
  • Redefined the brand to appeal to the newly defined target market
  • Have grown the social media following by over 2000%
  • Introuced new dental technology improving operational efficiency, client engagement and transaction transparency
  • Developed an business action plan that synergised with his personal goals
  • Identified and negotiated synergistic relationships with key digital assets within the sector to ensure project fulfilment.

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